LexisNexis

Sales of InterAction® Relationship Intelligence Server™ Accelerate as Law Firms Tackle Knowledge Management

Relationship Intelligence emerging as critical success factor to KM strategies

OAK BROOK (IL), 24 September, 2001: Interface Software announced today that sales of its InterAction Relationship Intelligence Server (IRIS) continue to accelerate as law firms seek to ensure successful knowledge management implementations. Bingham Dana, Dewey Ballantine LLP, Nixon Peabody, Stikeman Elliott and Thelen Reid & Priest count among the most recent firms on a growing list that are enabling their InterAction client relationship management (CRM) systems via IRIS to provide lawyers with anytime, anywhere access to Relationship Intelligence.

IRIS is an XML-based application server that delivers all internal information about a law firm's clients, contacts, relationships, expertise and experience to lawyers on their platform of choice. "IRIS extends the benefits of InterAction by enabling corporate portals, intranets, wireless devices or any other knowledge management system easily to access InterAction's Relationship Intelligence content, " says Interface Software's Vice President of Legal Markets Rick Klau. "Professionals harness this content to uncover new business opportunities, cross sell services and enhance client service."

IRIS' ascent to popularity corresponds to the growing pervasiveness of knowledge management systems in law firms. "For our knowledge management portal to succeed we must ensure that lawyers find real and meaningful value in the information they access from it," says Michelle Johnson, Managing Partner of Administration at Thelen Reid & Priest. "Information about clients and contacts counts among the most important information that we can provide. Relationship Intelligence derived from InterAction will therefore be a critical factor in the success of our overall knowledge management strategy."

Barbara Kunkel, Director of Information Technology at Nixon Peabody adds that Relationship Intelligence provides the greatest return for the firm when it can be pushed out to the professionals wherever they are, whenever they need it, in whatever format they prefer. "Our lawyers vary as to how they want to interact with information. Some prefer using our corporate portal, others prefer mobile access via their Palm Pilots or Blackberry, still others are most comfortable using Outlook. By investing in IRIS, we can ensure that the Relationship Intelligence is available to accommodate all user preferences."

Mary Odson, the Chief Information Officer at Paul Hastings Janofsky & Walker LLP, says that their investment in IRIS last year has resulted in overwhelming lawyer acceptance of the system. "We have integrated InterAction with Microsoft Digital Dashboard via IRIS. The flexibility and ease of use the system has given us is phenomenal. Our lawyers love it."

About Interface Software
Interface Software is a leading provider of client relationship management software and services for the professional services industry. Its flagship product, InterAction®, enables firms to transform internal information about people, companies, relationships, experience and expertise into Relationship Intelligence. Relationship Intelligence is internal competitive content that offers a complete, 360° view of client and contact relationships. Firms use Relationship Intelligence to enhance client service, source new revenue opportunities and differentiate their services from the competition. InterAction is internet-enabled, allowing professionals to view information however they choose-through knowledge management platforms, corporate portals, intranets, extranets and wireless devices. For more information contact Interface Software, Inc. at 1420 Kensington Road, Suite 320, Oak Brook, IL 60523, Telephone: +1.630.572.1400, Website: www.interaction.com. In the UK, contact Dan Von Weihe, National Sales Manager, at 38 New Oxford Street, Suite 204 London, WC1A 1EP, United Kingdom, Telephone: +44.(0)78.7057.1234, Email: Dan.VonWeihe@lexisnexis.com.

InterAction is a registered trademark of Interface Software, Inc. All other product names mentioned are trademarks or registered trademarks of their respective owners.