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Interface Software's InterAction® Certified with Citrix® MetaFrame XP™

Citrix compatibility enhances end user access to Interface Software's Relationship Intelligence solution

OAK BROOK (IL), 30 April, 2002: Interface Software today announced that it has certified the compatibility of its leading professional services client relationship management (CRM) solution, InterAction, with Citrix® MetaFrame XP™ software, a widely deployed application serving platform for Windows® applications. A growing number of Interface Software customers are deploying InterAction through MetaFrame XP, prompting Interface Software to conduct the certification and officially support the solution.

In addition to enhancing application access for their end users, customers deploying InterAction through Citrix MetaFrame XP gain the ability to deploy, manage, and support the application centrally, reducing the overall total cost of ownership (TCO). Other key benefits include:

Macleod Dixon LLP, a 220-professional law firm based in Calgary with offices in Russia, Kazakhstan, Venezuela and Brazil, uses Citrix MetaFrame XP to provide its geographically dispersed lawyers with access to InterAction's Relationship Intelligence. "Our foreign offices can access key contact information quickly and easily," said Karen Chown, Macleod Dixon's Director of Administration. "They can securely access the InterAction data that's important to them. For the firm, it's a great alternative to an expensive WAN link."

Professional services firms like Macleod Dixon face the challenge of supporting increasingly mobile employees who need secure access to business-critical applications such as InterAction. These firms also want to improve their competitive position and control costs. "In order to succeed, many firms are adopting a virtual workplace infrastructure based on Citrix MetaFrame XP," explained Barry Davis, vice president, Corporate Development, for Citrix. "By delivering industry-leading applications such as InterAction via Citrix software, these firms give their highly skilled professionals the freedom to work from any location, improving client service and retention, and profitability. We are delighted that Interface Software has made the strategic decision to support MetaFrame XP compatibility."

InterAction helps firms aggregate, manage and deliver Relationship Intelligence, a firm-wide asset that reveals the unique and complex connections between people, companies, relationships, experience and expertise, empowering professionals to leverage whom and what they know to uncover new revenue opportunities, differentiate themselves from the competition and enhance client service. MetaFrame XP, Citrix's most powerful application serving and management platform, offers exceptional growth and management capabilities to entire organizations from small workgroups to large enterprises. MetaFrame XP software is designed to support as many as 100,000 users on 1,000 or more servers.

InterAction's compatibility with MetaFrame XP delivers significant benefits to the increasing number of professional services organizations with mobile employees. "For many firms, InterAction is the backbone of their IT infrastructure, an application professionals 'live in' to manage their relationships on a daily basis," said Randy Littleson, Interface Software's Vice President of Marketing & Product Development. "The combination of InterAction and MetaFrame XP provides firms a proven alternative to supporting remote employees."

In a new white paper offering entitled, "InterAction in a Citrix MetaFrame Environment," Interface Software highlights how firms can leverage the Citrix MetaFrame environment for delivering remote access to their InterAction Relationship Intelligence. For more information about the white paper contact Interface Software at +1.888.572.1400.

About Interface Software
Interface Software is the leading provider of CRM solutions enabling professional services firms to create the Relationship Intelligence they need to generate new business and enhance client service. Its flagship product, InterAction, is a flexible and uniquely designed platform that delivers this Relationship Intelligence throughout the organization, quickly, efficiently and cost-effectively. Relationship Intelligence is a firm-wide asset that reveals the unique and complex connections between people, companies, relationships, experience and expertise, empowering professionals to leverage who and what they know to uncover new revenue opportunities, differentiate themselves from the competition and enhance client service. InterAction is internet-enabled, allowing professionals to view information however they choose-through knowledge management platforms, corporate portals, intranets, extranets and wireless devices. For more information please visit Interface Software's website at www.interaction.com.

InterAction® is a registered trademark of Interface Software, Inc. Citrix®, ICA®, MetaFrame®, MetaFrame XP™ and NFuse™ are registered trademarks or trademarks of Citrix Systems, Inc. in the U.S. and other countries. Microsoft®, Windows®, and Windows NT® are registered trademarks of Microsoft Corporation. UNIX® is a registered trademark in the United States and other countries, exclusively licensed through X/Open Company, Ltd. All other company and product names are trademarks or registered trademarks of their respective owners.