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Grenzebach Glier Selects Interface Software's InterAction® CRM Solution

Leading management consulting firm to leverage 'Relationship Intelligence' to source new business and enhance client service

OAK BROOK (IL), 7 April, 2002: Interface Software announced today that Grenzebach Glier & Associates, a full-service consulting firm in the field of philanthropic management, has become one of a growing number of consultancies to invest in InterAction, the leading client relationship management (CRM) solution for professional services firms. Grenzebach Glier will leverage InterAction to generate "Relationship Intelligence," a firm-wide asset that reveals the unique and complex connections between people, companies, relationships, experience and expertise and enables an organization to uncover new revenue opportunities, differentiate itself from the competition and enhance client service.

Since Grenzebach Glier generates more than 90 percent of its new business through existing relationships, having quick and easy access to Relationship Intelligence is critical to the firm's growth. Maintaining accurate information is particularly challenging given the high turnover in the educational, medical, cultural and other not-for-profit organizations that Grenzebach Glier serves.

"Being able to manage complex client relationships over time is critical to the growth of our business, and InterAction's ability to passively collect data and track these relationships was a decisive factor," said John Glier, chief executive officer of Grenzebach Glier. "We considered a number of other CRM solutions, but since most of them are designed for direct sales organizations, they would have been able to provide the functionality we needed only through extensive customization. InterAction was the only solution that met our needs right out of the box because of its unique focus on professional services firms."

Using InterAction's bi-directional Outlook synchronization module that is included with the package, Grenzebach Glier's professionals, many of whom work remotely from various locations coast-to-coast, will now be able to access the system from a platform with which they are already familiar and comfortable. Simply by using Outlook as part of their everyday activities, users automatically contribute to InterAction's centralized knowledge base, providing the entire firm with visibility into current projects and access to details on the history of a particular relationship.

Previously, the firm was using an Access database administered by a full-time employee to manage more than 7,000 contacts, which represented only a fraction of the individual consultants' contacts. Using InterAction, Grenzebach Glier expects to expand its database of contacts by 50-100%, substantially leveraging the firm's ability to identify and develop new business opportunities, as well as increase the value of the service it provides to its clients. In addition, the firm expects its full-time database administrator to be able to focus on other activities due to the time saved through InterAction.

"Relationships are the lifeblood of the management consulting industry, and the Relationship Intelligence that Grenzebach Glier generates through InterAction will enable the firm to help secure new engagements, cross sell services and match client needs with the firm's expertise and experience," said Randy Littleson, Interface Software's vice president of marketing and product management. "We are seeing a growing interest in InterAction among management consulting firms that are realizing the value of having a CRM solution that is easily configurable to their unique business requirements."

About Interface Software
Interface Software is the leading provider of CRM solutions enabling professional services firms to create the Relationship Intelligence they need to generate new business and enhance client service. Its flagship product, InterAction, is a flexible and uniquely designed platform that delivers this Relationship Intelligence throughout the organization, quickly, efficiently and cost-effectively. Relationship Intelligence is a firm-wide asset that reveals the unique and complex connections between people, companies, relationships, experience and expertise, empowering professionals to leverage who and what they know to uncover new revenue opportunities, differentiate themselves from the competition and enhance client service. InterAction is internet-enabled, allowing professionals to view information however they choose-through knowledge management platforms, corporate portals, intranets, extranets and wireless devices. For more information please visit Interface Software's website at www.interaction.com.

About Grenzebach Glier & Associates
Grenzebach Glier & Associates is a full-service consulting firm in the field of philanthropic management, with over three decades of experience and an international clientele. Headquartered in Chicago, GG&A consultants are located in major cities throughout the United States. GG&A clients include educational, medical, cultural, and other not-for-profit organizations located throughout the United States, Canada, and Europe. For further information, visit www.grenzebachglier.com.

InterAction is a registered trademark of Interface Software, Inc. All other product names mentioned are trademarks or registered trademarks of their respective owners.