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Growth Continues for Interface Software in Q2, 2002

Strong Demand for Relationship Intelligence Fuels Professional Services CRM Provider's Ninth Consecutive Quarter of Growth

OAK BROOK (IL), 22 July, 2002: Interface Software, developer of InterAction®, the leading client relationship management (CRM) solution for the professional services sector, today announced its ninth consecutive quarter of growth. The company attributes its ongoing success to the unique value professional services firms and other organizations derive from the Relationship Intelligence delivered by InterAction.

"In today's challenging economic climate, professional services organizations are being more careful about their technology investments," said Nathan Fineberg, Interface Software's president and CEO. "They can no longer afford to invest in CRM solutions that are not suited to their business model, people, processes or culture."

Fineberg said that today's cautious buyers are demanding greater ROI and lower operational costs from their CRM investments. "Customers want their providers to possess industry-specific domain expertise. The solutions they invest in must be uniquely tailored to their business models. Because InterAction is the only CRM solution designed to track and manage complex relationships that professional services firms and other relationship-based organizations depend upon for revenue generation, our sales remain healthy."

With the recent announcement of InterAction 5, due to be released in Q3 2002, Interface Software anticipates continued growth for the remainder of the year. "InterAction 5 is the first CRM solution to address the people, process and cultural challenges that are inhibiting successful implementations," commented Fineberg. "By delivering immediate value to professionals without requiring them to sacrifice control over their contact information, InterAction 5 offers an enhanced user experience that will immediately impact the bottom line.

"Moreover, InterAction 5's new data change management tools will substantially reduce the cost and effort involved in ensuring ongoing data quality," added Fineberg. "And the system's new project architecture, which empowers firms to track and manage deals, opportunities as well as their inventory of experience and expertise, will streamline the firm's new business development and cross-selling initiatives. With so many powerful enhancements and new features designed to provide faster and greater ROI, we anticipate continued robust growth throughout 2002."

About Interface Software
Interface Software is the leading provider of CRM solutions enabling professional services firms to create the Relationship Intelligence they need to generate new business and enhance client service. Its flagship product, InterAction, is a flexible and uniquely designed platform that delivers this Relationship Intelligence throughout the organization, quickly, efficiently and cost-effectively. Relationship Intelligence is a firm-wide asset that reveals the unique and complex connections between people, companies, relationships, experience and expertise, empowering professionals to leverage who and what they know to uncover new revenue opportunities, differentiate themselves from the competition and enhance client service. InterAction is internet-enabled, allowing professionals to view information however they choose—through knowledge management platforms, corporate portals, intranets, extranets and wireless devices. For more information please visit Interface Software's website at www.interaction.com.

InterAction is a registered trademark of Interface Software, Inc. All other product names mentioned are trademarks or registered trademarks of their respective owners.