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Interface Software Ranked Number One in Customer Service for Second Consecutive Year

Survey of top law firms reveals that support for InterAction® is best among all IT products

OAK BROOK (IL), 6 November, 2002: Interface Software is pleased to announce that for the second year in a row it has been ranked first in customer service in the Survey of IT Leaders in Law Firms of More Than 200 Attorneys, conducted by LawNet, Inc., and the legal consultancy Marketing to Lawyers. The 2002 survey polled LawNet User Group members in July on a wide array of issues ranging from technology budgets to firms' use of outside IT consultants.

Technology decision makers were asked to name the legal vendors that provided them with exceptional customer support within the last year. According to the survey publisher, the "far and away" winner was Interface Software in the support of its InterAction Relationship Intelligence solution, which garnered 21 percent of the responses. The only other multiple vote recipients for this question received slightly more than four percent of the responses. In 2001, the first year the survey was conducted, Interface Software also took top honors for customer support.

"We are extremely proud to have been singled out for the second year in a row for outstanding customer support," said Chris Vorderer, Interface Software's vice president of customer & partner services. "All too often technology providers lack the culture, commitment, resources or expertise to adequately support their customers after the sale, which can lead to poor ROI and failed implementations. In contrast, Interface Software has built a world-class support team that is passionate about satisfying customers and delivering value. We are committed to maintaining our exceptional level of support as firms implement InterAction 5, the latest release of our CRM solution."

"Like other law firms, we work with a lot of technology providers, and Interface Software is in a small group at the very top of the list in terms of quality of product, support and service," said Thomas Gaines, Technology Partner & CIO at King & Spalding. "Their staff is friendly, courteous and always willing to do what it takes to respond to our needs. I wish all vendors were as committed as Interface Software to customer satisfaction."

"This marketplace is very stingy with accolades, so being singled out for exceptional customer support - not just good support - is a really strong statement of quality," said Tracie McFadden Burns, president of Marketing to Lawyers and author of the legal IT survey. "In our survey, 40 percent of the respondents felt that the customer support legal vendors generally provide to the largest law firms is mediocre to bad. In light of these numbers, Interface Software's success in this area is especially impressive."

About Interface Software
Interface Software is the leading provider of CRM solutions enabling professional services firms to create the Relationship Intelligence they need to generate new business and enhance client service. Its flagship product, InterAction, is a flexible and uniquely designed platform that delivers this Relationship Intelligence throughout the organization, quickly, efficiently and cost-effectively. Relationship Intelligence is a firm-wide asset that reveals the unique and complex connections between people, companies, relationships, experience and expertise, empowering professionals to leverage who and what they know to uncover new revenue opportunities, differentiate themselves from the competition and enhance client service. InterAction is internet-enabled, allowing professionals to view information however they choose—through knowledge management platforms, corporate portals, intranets, extranets and wireless devices. For more information please visit Interface Software's website at www.interaction.com.

About Marketing to Lawyers
Marketing to Lawyers consults with vendors to the legal marketplace on national branding and marketing issues. This is the second year that Marketing to Lawyers president Tracie Burns has consulted with LawNet in surveying the buying habits of IT leaders in law firms of more than 200 attorneys. For more information on Marketing to Lawyers, please contact Tracie Burns at 214-361-0075, tmburns@flash.net, or go to our website at www.MarketingToLawyers.com. For more information on the LawNet independent network of legal automation professionals, contact executive director Randi Mayes at 512-280-7172 or rmayes@io.com.

 
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InterAction is a registered trademark of Interface Software, Inc. All other product names mentioned are trademarks or registered trademarks of their respective owners.