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Interface Software Wins STC Technical Communication Award

InterAction 5.1 CRM documentation recognized in international technical publications category of competition

OAK BROOK (IL) 26 April, 2004: Interface Software announced today that it has received a merit award from the Society for Technical Communication (STC). The award is part of STC's annual technical communication competitions program, which highlights the best examples of the art and science of technical communication. The documentation set for InterAction 5.1, Interface Software's market-leading CRM solution for professional services organizations, won the merit award in STC's international technical publications competition (ITPC), after having won the distinguished award in that same category in the Chicagoland regional competition.

"The thought and effort we invest in our software documentation reflects Interface Software's overall culture of excellence and commitment to customers," said Chris Vorderer, Interface Software's vice president of customer and partner services. "We are honored to have won this award and are proud to be recognized in a category that has such a direct impact on the customer experience."

STC sponsors the ITPC to determine, recognize, and encourage excellence in communication through printed media. The competition honors technical writers and editors who set the standards for published technical communication.

Winners in the ITPC are selected by consensus. Three-judge panels evaluate each entry for such qualities as production, design and typography, copyediting, content and organization, and graphics. In addition, a winning publication must meet the stated purpose for the intended audience.

"Credit for this award goes to our outstanding team of technical writers whose work is unparalleled in the industry," said Matt Thompson, Interface Software's director of documentation and training. "They understand the technical intricacies of InterAction, are able to identify the needs of the various types of customers that read our documentation and determine the appropriate communication."

About Interface Software
Interface Software is the leading provider of CRM solutions enabling professional services firms and similar relationship-based organizations to create the Relationship Intelligence they need to generate new business and enhance client service. Its flagship product, InterAction, is a flexible and uniquely designed platform that delivers this Relationship Intelligence throughout the organization, quickly, efficiently and cost-effectively. Relationship Intelligence is a firm-wide asset that reveals the unique and complex connections between people, companies, relationships, experience and expertise, empowering professionals to leverage who and what they know to uncover new revenue opportunities, differentiate themselves from the competition and enhance client service. InterAction is internet-enabled, allowing professionals to view information however they choose—through knowledge management platforms, corporate portals, intranets, extranets and wireless devices. Interface Software has received numerous accolades, including the Inc 500, the Deloitte & Touche Technology Fast 50 for Greater Chicagoland, the Deloitte & Touche Technology Fast 500 and the Upside Hot 100. For more information please visit Interface Software's website at www.interaction.com.

About STC
The Society for Technical Communication is a professional organization for technical writers, editors, illustrators, managers, and educators. It is the largest professional organization in this field, with more than 20,000 members in 140 chapters worldwide. Information about STC and its programs can be found at the STC Web site: www.stc.org

 
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InterAction, InterAction Opportunities, InterAction Matters, InterAction Engagements, Watch List, Who Knows Whom and Relationship Map are trademarks of Interface Software, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only.