LexisNexis

Interface Software's InterAction Wins Beagle Research's First Annual "CRM WizKids" Award for Advances in CRM

Company recognized for pioneering Relationship Intelligence solution and achieving high participation by professional users

OAK BROOK (IL), 1 February, 2005. Interface Software, which was recently acquired by LexisNexis, announced today that it has been awarded Beagle Research's first annual "CRM WizKids" award for advances in CRM. The award was given in conjunction with the publication of Beagle Research's new report, "CRM WizKids: Taking CRM to the Next Level," in which Interface Software and its customer, Duane Morris LLP, are profiled. InterAction is the market-leading CRM solution tailored for professional services organizations (PSOs) and similar relationship-based institutions.

"The genius of InterAction is that it supports the way professionals market and sell their services — through relationships," commented Denis Pombriant, founder and managing principal of Beagle Research Group. "This WizKid award goes to Interface Software because this company has mastered both the science of Relationship Intelligence and the art of getting professionals to use it, as the CRM WizKid report's case study on Duane Morris demonstrates."

Beagle Research's WizKids report includes a case study detailing the innovation behind InterAction that makes it the preferred CRM solution for high-level executive users. It points out that busy professionals will not take the time or make the effort to learn cumbersome sales force automation-type products. Rather, they require easy to use technology that helps them track and manage complex relationships, firm experience and expertise. "InterAction efficiently delivers the type of knowledge that successful professionals require to deliver the best client service," said Pombriant.

Interface Software customer Duane Morris LLP, one of the 100 largest law firms in the United States, was also profiled in the WizKids Report. InterAction played an integral role in the firm's strategic growth initiative — Duane Morris grew very substantially from 1998 to 2004. The report details how professionals' use of InterAction contributed to the firm's efforts in becoming the sole source legal provider for a major pharmaceutical company.

"The capability to share information about people, companies, relationships, experience and expertise is critical to the success of any firm's client development initiatives," said Ed Schechter, Duane Morris' Chief Marketing Officer. "InterAction has provided us with the CRM infrastructure essential to support our ambitious growth strategy."

"We have worked tremendously hard developing a CRM solution tailored to the needs of PSO's and other organizations that rely upon their complex relationship networks and know-how for growth and revenue generation," said Nathan Fineberg, Interface Software's president and CEO. "We are honored to receive Beagle Research's WizKids award as a testament to our success in this $1 trillion marketplace."

A copy of the InterAction case study from the Beagle Research WizKids report can be downloaded at www.interaction.com/crmwizkids.

About LexisNexis and Interface Software
LexisNexis® (www.lexisnexis.com) is a leader in comprehensive and authoritative legal, news and business information and tailored applications. A member of Reed Elsevier Group plc [NYSE: ENL; NYSE: RUK] (www.reedelsevier.com), the company does business in 100 countries with 13,000 employees worldwide.

Interface Software, recently acquired by LexisNexis, is the leading provider of CRM solutions enabling professional services firms and similar relationship-based organizations to create the Relationship Intelligence they need to generate new business and enhance client service. Its flagship product, LexisNexis Interface Software, is a flexible and uniquely designed platform that delivers this Relationship Intelligence throughout the organization, quickly, efficiently and cost-effectively. Relationship Intelligence is a firm-wide asset that reveals the unique and complex connections between people, companies, relationships, experience and expertise, empowering professionals to leverage who and what they know to uncover new revenue opportunities, differentiate themselves from the competition and enhance client service. InterAction is internet-enabled, allowing professionals to view information however they choose—through knowledge management platforms, corporate portals, intranets, extranets and wireless devices. Interface Software has received numerous accolades, including the Inc 500, the Deloitte & Touche Technology Fast 50 for Greater Chicagoland, the Deloitte & Touche Technology Fast 500 and the Upside Hot 100. For more information please visit Interface Software's website at www.interaction.com.

 
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InterAction, InterAction Opportunities, InterAction Matters, InterAction Engagements, Watch List, Who Knows Whom and Relationship Map are trademarks of Interface Software, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only.