LexisNexis

Law Firm Halliwells Selects InterAction for CRM

System will help build firm wide confidence in client relationship information and support emerging cross selling culture

LONDON (UK) & OAK BROOK (IL), 5 April, 2005. LexisNexis Interface Software announced today that the Manchester-based law firm, Halliwells, has selected InterAction® as the firm's CRM solution of choice.

"Communication between our different offices is essential as we continue to expand," said Ian Austin, Halliwells' managing partner. "InterAction will enable us to analyse the depths of our relationships with clients and contacts and facilitate more coordinated efforts among different lawyers and offices."

Halliwells is a 400-lawyer firm with a national practice delivering a full range of commercial services including corporate, commercial property, litigation and corporate recovery. The firm is committed to leveraging technology to streamline the delivery of services and enhance client relationships. It therefore understood the importance of a centralised CRM system capable of linking together its offices and providing a global perspective on client relationships. "We were impressed with InterAction's ease of use and functionality, as well as its track record of success with leading UK law firms," said Austin.

InterAction is being deployed at Halliwells as the technology underpinning to support organizational change in the increasingly competitive market for legal services. Initially the system will help lawyers better manage their relationships and identify opportunities to provide a broader array of services to clients. "We are looking for ways to enhance the way we relate to our clients," explained Austin. "In so doing the system will help us as we develop a culture more focused on cross-selling."

"As the legal services marketplace continues its rapid evolution, firms like Halliwells are discovering that InterAction provides the critical Relationship Intelligence infrastructure to help them adapt and respond adequately," said Barry Solomon, Interface Software's executive vice president. "We are delighted to welcome Halliwells as a customer and look forward to being a partner in their success."

About LexisNexis and Interface Software
LexisNexis® (www.lexisnexis.com) is a leader in comprehensive and authoritative legal, news and business information and tailored applications. A member of Reed Elsevier Group plc [NYSE: ENL; NYSE: RUK] (www.reedelsevier.com), the company does business in 100 countries with 13,000 employees worldwide.

Interface Software, recently acquired by LexisNexis, is the leading provider of CRM solutions enabling professional services firms and similar relationship-based organisations to create the Relationship Intelligence they need to generate new business and enhance client service. Its flagship product, LexisNexis Interface Software, is a flexible and uniquely designed platform that delivers this Relationship Intelligence throughout the organisation, quickly, efficiently and cost-effectively. Relationship Intelligence is a firm-wide asset that reveals the unique and complex connections between people, companies, relationships, experience and expertise, empowering professionals to leverage who and what they know to uncover new revenue opportunities, differentiate themselves from the competition and enhance client service. InterAction is internet-enabled, allowing professionals to view information however they choose—through knowledge management platforms, corporate portals, intranets, extranets and wireless devices. Interface Software has received numerous accolades, including the Inc 500, the Deloitte & Touche Technology Fast 50 for Greater Chicagoland, the Deloitte & Touche Technology Fast 500 and the Upside Hot 100. For more information please visit Interface Software's website at www.interaction.com.

About Halliwells
Halliwells is one of the UK's leading multi-disciplinary law firms with 600 people and offices in Manchester, Liverpool, London and Sheffield.
www.halliwells.co.uk

 
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