Resource Library
Welcome to the InterAction Resource Library. Here you will find downloadable white papers and data sheets related to the best practices in the CRM industry, as well as case studies that demonstrate real life experiences in organizations using InterAction for its Relationship Intelligence initiatives. Click on any of the links below and register to receive an electronic version of these white papers and case studies.
White Papers
General
- Configuring and Customizing: InterAction 5 Web Client
- CRM as a Successful Business Initiative
- Defining the Relationship Between Knowledge Management and CRM
- InterAction 5 Application Integration
- InterAction 5 Data Change Management
- InterAction 5 Integration with Lotus Notes
- InterAction 5 Integration with Microsoft Outlook
- InterAction 5 Integration with Novell GroupWise
- Relationship Capital Management: Going Beyond Social Networking to Sell in Relationship-Based Organizations
- Relationship Intelligence: A Professional Services Organization's Path to Winning in a Tough Economy
- Understanding the Data Protection Act: Strategies for Professional Services Marketers
Accounting
Financial Services
- Relationship Intelligence: A Financial Services Institution's Path to Winning in a Tough Economy
- Turning Opportunities into Revenue: How Relationship Intelligence can Improve Business Development Results
Legal
- From Stick Fetchers to World Class: Survey & White Paper
- Hildebrandt International: Relationship Intelligence in Competitive Markets
- Matter-Centric Relationships: The Key to Enhancing Client Service and Firm Profitability
Management Consulting
Professional Markets
Customer Login
LexisNexis Press Center