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End-User Education Services

One of the keys to maximizing the tremendous potential of InterAction is having users who understand how to effectively use InterAction as part of their day-to-day business processes and workflow. Our trainers deliver custom training focused on your organization's unique business processes. They place the mechanics of using the software within the context of each user's job function.

Our training professionals are familiar with the end-user education challenges unique to deploying a CRM solution. Building enthusiasm, getting user buy-in, and showing users what's in it for them are keys to a successful implementation. Our trainers don't focus only on product functionality; they also "sell" the CRM initiative to users across the organization.

We can provide end-user education services in the following areas:

• End-User Education Planning Service — This service is designed to help you get started with creating InterAction training for their end users. Our education methodology follows a business process-oriented approach designed to increase user adoption and usage across key user groups. The package includes a half-day training workshop and the delivery of a documented end-user training plan.
• Curriculum Development — Our experienced team of instructional designers and technical writers can create custom agendas, workbooks, presentations, cheat sheets, handouts, job aids, e-learning deliverables, and other training materials to support your end-user InterAction training.
• End-User Training — We specialize in delivering blended education solutions, including classroom training, one-on-one sessions, Web-based training, and floor support. We deliver business-process oriented education to professionals, assistants, marketing users, and other end users. From pilot team training to organization-wide training, our end-user training delivery solutions ensure your users gain the maximum value from your CRM implementation.

For more information or to schedule any of these services, please e-mail matthew.thompson@lexisnexis.com