Services & Support

As your dedicated partners, the LexisNexis services and support teams work with your firm to help with planning, implementation, support, and education. We want to ensure you achieve the greatest return on your software investment – and grow your business as a result.

Supporting You to Succeed

From everyday support to advanced strategic solutions, we have a portfolio of services to help you get the most out of your business development and data initiatives. Expert advising, innovative product updates, industry-leading content, and world-class support are all covered in your LexisNexis® InterAction® subscription, so you can feel confident you'll have the help you need, when and how you need it.

Professional Services

The InterAction Professional Services team brings more than 100 years of global implementation and CRM experience to become a trusted partner of our customers for projects such as new client deployments, solution optimization, and integration services.

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The InterAction Education team is a group of highly-trained experts that not only advise on effective use of the platform, but are well-equipped to meet the needs of modern learners. They can help design the right selection of services at any point in your journey, and for any particular user group.

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Client Advisor Team

Partner with our global team of Client Advisors to guide you through end-user adoption, advise on best practices, and keep you apprised of product enhancements. As an InterAction client, you have access to Client Advisors with decades of combined experience across all professional services in the CRM industry.

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Customer support

Rely on InterAction’s dedicated, global support team for best-in-class service and results with a 95% customer satisfaction rating. Our team is on hand to provide clients seeking assistance with technical issues/questions, product usage, and application updates/upgrades.

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Ideas Portal
We have a proud history of leading by listening, and we encourage all of our clients to participate in the InterAction Ideas Portal. This portal gives you a direct channel to the InterAction Product Management team and gives us the ability to hear, manage, and communicate with you about your idea requests.
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